Delivery and Returns

Order and production process

Stock items are prepared directly. Bespoke billiard-table production begins after approval of model, size, discipline, colour, cloth and accessories. The estimated lead time is confirmed in writing before the order.

Delivery and installation

Delivery method, transport and installation charges are agreed before purchase according to product size, address, floor/lift access and installation scope. Unless separately agreed, delivery takes place within applicable statutory maximum periods.

Inspection on delivery

Inspect packaging and product on receipt. Record transport damage, missing parts or visible defects on the delivery report and, where possible, notify us the same day with photos/video. This request does not limit statutory rights; it helps us resolve the issue quickly.

Withdrawal and returns

Consumers may exercise the statutory right of withdrawal within applicable periods and conditions by contacting us with the order number. A standard returned item should only have been inspected as permitted, remain resalable and include all accessories.

The statutory exception to withdrawal may apply to goods manufactured or personalised to the customer’s requested size, colour, material, emblem, inscription or technical specification. Mandatory rights regarding defective goods remain unaffected.

Return inspection and refund

We review the product, order record and any installation when a return request is received. Eligible refunds are issued within the statutory period and, where possible, to the original payment method. Bank posting times may vary.